frequently asked questions

General Inquiries

Our hospital remains open Monday to Friday from 7:30 am to 6:30 pm, and 9:00 am to12:00 pm on Saturday. Urban Pet Hospital & Resort remains closed on Sundays.
Yes, prior notice or appointment is recommended, however, we do look into emergency and walk-in cases too. For boarding, day care, training and grooming services, we recommend you schedule an appointment early.
We accept cash, check, debit, Visa, MasterCard, American Express, and CareCredit. Please note that payment is due at the time services are performed.
UPHR is located at 3601 104th Street, Urbandale, Iowa 50322
Yes, UPHR provides emergency services. Please contact in case of emergency
  • IVS (515)280-3051
  • IVRC (515)727-4872
Yes, we certainly take pleasure in having recommendations and referrals from our clients.
Yes, our two DVMs or Veterinarians are certified and have been working for over 15 years. Dr. Anil Regmi founded the hospital and Dr. Rachel Goodall joined in the team to help expand the hospital. Most of our staff comprise of experienced and highly recommended personnel. Most of our staff comprise of experienced and highly recommended personnel.
We offer following services;
  • Medical Treatment
  • Surgery (Soft tissue and Orthopedic)
  • Therapy
  • Dental
  • Neutering/Spaying
  • Vaccination
  • Preventive Medicine
  • Internal Medicine
  • Diagnostic & Lab Testing
  • Dermatology
  • Training & Grooming
  • Boarding & Day Care
Yes, we supply pet food, massage oil, chewable goodies too. Please refer to to shop online.

Grooming Inquiries

Keeping a pet calm and relaxed is the daily job of a groomer. The groomer will ensure that your pet is in safe hands.
Frequency of grooming will depend on the breed of dog, lifestyle and specific conditons:
  • Curly coated breeds such as Poodles and Bichons will benefit from regular visits every 6 to 8 weeks.
  • Harsh or wiry coated breeds such as West Highland, Scottish, Wire Fox, Airedale and Welsh Terriers, Schnauzers and Deerhounds, every 10 to 12 weeks.
  • Long silky breeds such as Yorkshire and Maltese Terriers, Lhasa Apsos, Shih Tzus, Afghan Hounds, Spaniels and Setters can vary between 8 and 12 weeks dependant largely on what degree of care is given by their owners between grooming visits.
  • Short coated breeds such as Dachshunds, Corgis, Pointers and Labradors will normally benefit from a twice yearly visit for removal of dead coat and a tidying up and treatment of face, ears, nails, ‘bits’ and paws.
  • Double coated breeds such as the New Foundland, Great Pyrenees, Husky, St.Bernard, Collies and Sheepdogs, between 2 and 3 visits per year dependant on individual coats and between-visit coat care. Any dogs regularly working outdoors or those who enjoy a particularly active and muddy lifestyle may of course require more regular washing and attention to ears, feet and paws.
No, Pets tend to be calmer when the owner isn’t present. The pet can be susceptible to lose focus if the owner is present.

Training Inquiries

You can start training at any age, however conditioning your dog as soon as you acquire them is essential. Training at early age helps in conditioning the dog for behavioral correction and habits.
Yes, you should consult with us first about the problem and we’ll suggest how to go forward with the training.
If your dog is showing aggression to dogs or people we provide private consultations at our training center. We can build up their tolerance very slowly and bring them into a class when ready.
Yes we cater every breed and age of dog.
We offer a variety of pet behavior analysis and training programs tailored for your needs. Our training programs are assertive, tested and affordable for every pet owner. We use positive reinforcement and holistic techniques for training your pets for any behavioral problem or basic obedience.


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